Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We dispatch every order by 1 p.m. every working day. As a rule, your delivery will arrive in about 7-15 business days depending on your country and region.
We accept orders from guests who do not have an account, but if you register an account, you can enjoy more considerate service.
You have three options: First, in your account. Or you can select “Deliver to another address” during the ordering process. The third possibility is that you write us a message and we will change the delivery address if the package has not already been sent.
After your order has left our warehouse, you will receive a shipping confirmation by email. There you will find a link for shipment tracking.
All our product prices include tax, you don’t need to pay additional tax
Basically we try to send every order in one package. If necessary, we will split your order without costing you anything.
If you need to swap an item
Returns and Exchanges
Within 7 days after you receive the goods, just write us a message with the order number and we will send you a return label immediately.
Contact us immediately after receiving the package, and provide product photos, we will resend a correct product to you, and you do not need to pay any fees.
Please contact us by email and provide a photo of the product, we will re-send a product to you, you do not need to pay any fees.
You can contact us in two ways: the contact form on the right, our first support mail firstname.lastname@example.org
Please contact us via email@example.com and send us your correct shipping addres.