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Privacy Policy

MyFixGuide protects your personal privacy. This policy explains how MyFixGuide uses and collects your personal information. We handle your personal information in accordance with applicable law, the GDPR Act. We want you to always feel safe in submitting your personal information to us and with this policy we want to show how we ensure that your information is processed correctly. If you have any questions, you are always welcome to contact us at

What is personal data and what is the process of personal data?
Personal data is any type of information that can be directly or indirectly attributed to a natural person. Processing of personal data is everything that happens with personal data. Every action taken with personal data constitutes processing regardless of whether it is performed automatically or not. Examples of common processing are registration, storage, processing, and deletion.

Why do we use your personal information?
In order to offer the best service and support for you, we need to process your data to; process and deliver your order, notify you via SMS of delivery and offer you offers that you have actively chosen to take part in. We also use your personal information so that we can contact you if there is a problem with your order; before, during, and after delivery.

Which personal data do we collect?
MyFixGuide does not collect any type of sensitive information. We only collect necessary information and store information needed to distribute and notify you regarding your order such as;
First and last name
Phone number
Social security number

MyFixGuide reserves the right to request an ID document to comply with current legislation prohibiting the sale of nicotine products to minors.

Who has access to your personal data?
MyFixGuide is the only unit with access to your personal information. The information is handled and held in accordance with Article 4, paragraph 1 of the GDPR Act and thus for the legal purposes mentioned above and it is not shared in any form to third parties, which are not directly linked to the transport of your package. MyFixGuide sends your contact information to our delivery partner PostNord, in connection with the delivery, which is GDPR – approved and compatible with the law on secrecy and security. MyFixGuide reserves the right to share customer information with organizations of credit and debt collection agencies for the purpose of performing credit checks, verifying identity, monitoring creditworthiness, and debt assumptions. You as a customer will be informed accordingly.

How do we protect your information?
MyFixGuide has taken technical and organizational measures to protect your information against leakage, tampering, or unauthorized access. We continuously adapt our security measures to the ongoing technical development and changes in the law. Information shared on is SSL-encrypted (SSL stands for Secure Sockets Layer and is a function that allows all information sent between the buyer and seller to be encrypted). MyFixGuide’s internal policy covers confidentiality and non-disclosure agreements.

How long do we keep your information?
Your information is stored for as long as is necessary for the purposes of processing your order. We also store your information for other purposes, such as legal obligations. For these purposes, personal data is stored only for as long as is necessary for the purposes or what is required by applicable law. You can choose to have your personal information deleted at any time. Then contact

What are your rights regarding the information we have collected about you?
You as a customer have the right to request a so-called register extract and receive;
Right to correction or deletion of personal data that is incorrect, incomplete, and or irrelevant.
Correct the information contained in your customer profile (including purchase history).
Right to limit or deny the use of data that is not linked to the direct purchasing or delivery process.
The right to consent to the receipt of newsletters or other similar advertising-related content.
The right to information about the data controller and the security measures that have been put in place to protect your personal data.
The right to prompt notification in the event of a breach of personal data.
For more information about the above, please contact us, via e-mail,

Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service

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