We have carefully tested every item in our store, and guarantee each item is in excellent condition and guarantee each item works 100%.
We test every item we sell twice; first, when it enters our warehouse, and second before we place it on our website for our customers to purchase.
All products, unless otherwise indicated, may be returned within 30 days after the original purchase date for a refund, we will deduct a 25% restocking fee, and the shipping fee is non-refundable.
You must be contacted us within 30 days of receiving the product to request an RMA. All products must receive authorization to return before being returned. Be certain to verify that all items you decide to purchase are compatible with your laptop before making your purchase.
If the product has been used, and the appearance is damaged, or the cable is bent, or the thermal grease is damaged, and the product cannot be sold again, this product will not be accepted for return.
Wrong parts ordered
Items that are purchased by mistake(or refuse to accept the parcel when it arrives ) may also be returned, but are subject to a 25% restocking fee if a refund is requested, and the shipping fee is non-refundable. Please make sure your return package must include an RMA.
Received damaged Parts
If the package has been opened or visibly damaged, please refuse to sign for the package and contact us. If you accept damaged packaging, please do not open it, please contact us within 2 days of receipt. Please record the full unboxing video so that we can file a claim with the shipping carrier.
Note: Failure to provide the video within 2 days of receipt will result in the rejection of the RMA.
We will send you a new item for free of charge, or you can choose to get a full refund.
Please note that we test the returned product when it is received and if it is working then we will deduct a 25% restocking fee when refunding it to you
Wrong parts received
If you have received an incorrect item, please take clear photos of the incorrect item (front and back photos). We will verify the error as soon as possible
Depending on the customer’s request (refund or exchange), we will refund you or resend a product to you.